Customer Data at Risk: Workers Using Prohibited AI Apps

Most workers are using prohibited AI apps on the job, and this could put customer information at risk. A new study from PagerDuty shows that many employees use Large Language Models, even against company rules. Here's the thing: 66% of workers using AI do so despite outright bans. This trend is more common in larger companies. What's more concerning is that 43% of these workers admit to entering work-related correspondence, like emails, into public AI tools. This can include sensitive customer information or confidential company data. These platforms are not private, and the information is not guaranteed to remain secure. For example, OpenAI uses conversation data to train and improve its models. The bottom line is that your private information could be exposed if you are a customer of these companies.